Privacy Policy

Last updated: 23 September 2026

Builders of London Contractors Ltd (“Builders of London”, “BOL”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect and use personal data when you visit buildersoflondon.com, submit an enquiry, request a quotation, upload project information, contact us, or become a customer.

1. Who we are

The data controller is Builders of London Contractors Ltd, a UK building contractor serving London and Kent.

• Website: buildersoflondon.com
• Email: info@buildersoflondon.com
• Telephone: 0203 834 9626
• Contact address: 8 Greystones Close, Kemsing, Sevenoaks, TN15 6QP
• Registered office: 7 Bell Yard, London, WC2A 2JR

2. Personal information we collect

Depending on how you interact with us, we may collect:

• Your name, telephone number, email address and postal or project address.
• Details about your proposed building project, property, budget, timescales and requirements.
• Plans, drawings, photographs, specifications or other files you choose to upload or send to us.
• Messages, emails, telephone enquiries and other correspondence with us.
• Quotation, appointment, project and customer records where you ask us to provide services.
• Technical information about use of our website, such as pages viewed, device/browser information, approximate location, referral source and interactions, where permitted by your cookie choices.
• Any other information you voluntarily provide when contacting us.

3. How we use your information

We use personal information to:

• Respond to enquiries and discuss your proposed works.
• Arrange site visits, prepare quotations and take steps requested by you before entering into a contract.
• Deliver and administer building, design, maintenance or related services where you become a customer.
• Communicate about appointments, quotations, project progress, invoices and aftercare.
• Keep appropriate business, accounting and project records.
• Protect our website, systems, staff, customers and business from misuse, fraud or security threats.
• Understand how visitors use our website and improve our website and marketing, where you have consented to non-essential analytics cookies.
• Assess enquiry quality and measure the effectiveness of our marketing campaigns.
• Comply with legal, regulatory, tax, insurance or dispute-resolution obligations.

4. Our lawful bases

Under UK data protection law, we rely on one or more of the following lawful bases depending on the purpose:

• Contract / steps before a contract – for enquiries, quotations, appointments and services you ask us to provide.
• Legitimate interests – for reasonable business administration, customer service, security, record keeping, defending legal claims, improving our services, and assessing enquiry quality and marketing campaign effectiveness. We rely on these interests only where the processing is necessary and proportionate and your interests, rights and freedoms do not override them.
• Legal obligation – where we must keep or disclose information to comply with applicable law, tax, accounting or regulatory requirements.
• Consent – where required, including for non-essential cookies and analytics. You can withdraw consent at any time through the cookie preferences tool or by contacting us.

5. Website forms and uploaded files

When you complete a contact or quotation form, we use the information you provide to respond to your enquiry and, where relevant, prepare for or perform a contract. If you upload plans, photographs or documents, please only include information that is relevant to your project and that you are entitled to share with us.

The BOL Edit newsletter

When you subscribe to The BOL Edit through our website, we collect your email address and, if you choose to provide them, your first name and your interest in home improvements, commercial projects or both. We use these details to send the newsletter and make its content more relevant to you, based on your consent. We use MailPoet to manage subscriptions and send confirmation emails and newsletters.

New website subscribers are asked to confirm their email address before receiving newsletters. You can withdraw your consent at any time using the unsubscribe link in our emails, manage your preferences using the subscription link, or contact info@buildersoflondon.com. We retain subscription and opt-out records as needed to manage your preferences and prevent unwanted emails.

6. Cookies and analytics

Our website uses essential cookies needed for the website to function. We may also use optional analytics technologies, including Google Analytics, to understand website traffic and interactions. Non-essential analytics cookies are used only in accordance with the consent choices presented to you.

You can accept, reject or change your non-essential cookie preferences through our cookie consent controls. For more detail about the cookies and services used on this website, please see our Cookie Policy.

7. Who we may share information with

We do not sell your personal information. Where necessary for the purposes described above, information may be shared with trusted service providers and professional advisers, including:

• WordPress.com / Automattic and website infrastructure providers.
• Google, where you consent to Google Analytics or where other Google services are used.
• Email, communications, file-storage and IT service providers.
• Marketing agencies, including Loop Digital Marketing Ltd (Loop Digital), to review enquiry quality and help measure the effectiveness of our marketing campaigns.
• Architects, structural engineers, specialist contractors, suppliers or other project professionals where relevant to your enquiry or project.
• Accountants, insurers, legal advisers and other professional advisers.
• Public authorities, regulators, courts or law-enforcement bodies where disclosure is required or permitted by law.

Where another organisation processes personal information on our behalf, we expect appropriate confidentiality, security and data-protection arrangements to be in place.

8. International transfers

Some technology providers we use may process personal information outside the United Kingdom. Where this happens, we rely on appropriate transfer mechanisms and safeguards provided for under applicable UK data protection law, as relevant to the service concerned.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, insurance and dispute-resolution requirements. As a general guide:

• Unsuccessful or preliminary enquiries may normally be kept for up to 24 months after our last meaningful contact, unless there is a reason to keep them longer or you ask us to delete them sooner and we have no overriding reason to retain them.
• Customer, contract, project and financial records may normally be retained for up to six years after the relevant project, transaction or relationship ends, or longer where required by law, insurance requirements or an ongoing dispute.
• Uploaded plans, photographs and project documents are retained in line with the relevant enquiry or project record.
• Analytics information is retained according to our configured analytics settings and your consent choices.

10. How we protect your information

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet or email system can be guaranteed to be completely secure, so please avoid sending unnecessary sensitive information through website forms or ordinary email.

11. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights to:

• Ask for access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase personal information in certain circumstances.
• Ask us to restrict how information is used in certain circumstances.
• Object to processing based on legitimate interests in certain circumstances.
• Request data portability where applicable.
• Withdraw consent at any time where processing is based on consent.

Your right to object: where we process personal information on the basis of legitimate interests, you have the right to object to that processing in certain circumstances. You also have an absolute right to object to personal data being used for direct marketing.

To exercise a privacy right, contact us at info@buildersoflondon.com. We may need to verify your identity before responding.

12. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the matter. You also have the right to complain to the UK Information Commissioner’s Office (ICO). Information about making a complaint is available at ico.org.uk/make-a-complaint/.

13. Automated decision-making

We do not use the information submitted through this website to make solely automated decisions that produce legal or similarly significant effects on you.

14. Changes to this Privacy Policy

We may update this Privacy Policy when our website, services, technology providers or legal requirements change. The latest version will be published on this page with an updated date.